Returns and refunds

All sales are final and we do not give refunds. If your order arrives damaged, incorrect or incomplete, or is lost in transit, we send a replacement at no cost, as described below. This page forms part of our Terms of service.

What we replace

We replace an item when you report, within 14 days of delivery:

• An item damaged in transit, such as a broken vial or a broken seal
• An item different from the one you ordered
• An item missing from your order

We also replace a parcel that the carrier confirms as lost, when you report it within 14 days of the delivery date shown in tracking.

What we cannot accept

• Reports made more than 14 days after delivery
• Damage reports without photos
• Items that have been opened, or whose seal was broken after delivery
• Returns or refunds for any other reason, including a change of mind or an order placed in error

How to report a problem

1. Take photos of the outer box, the packaging inside and each affected item, including the batch number on the label.
2. Email us at support@aevlunewellness.com within 14 days of delivery. Include your order number, what is wrong and the photos.
3. Keep the items and packaging until we have answered. We may ask you to return them, at our cost.

What happens next

• Day of your report. We confirm we have received it.
• Within 1–2 business days. We review the report and tell you whether it is approved.
• Within 24 hours of approval. We ship the replacement, at no cost to you.

Each order is eligible for one replacement.

Cancelling an order

You can cancel or change an order within one hour of placing it. Email support@aevlunewellness.com with your order number. After that, the order may already be packed and we cannot change it.

Questions

Email support@aevlunewellness.com. We reply within one business day, Monday to Friday, 9 AM to 6 PM Eastern Time.