Reply within one business day
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Questions about an order, a certificate or a policy go to one address.
We reply within one business day, Monday to Friday, 9 AM to 6 PM Eastern Time.
What to include
- Your order number, if the question is about an order
- The batch number from the vial label, if it is about a certificate
- Photos of the box, packaging and each item, if something arrived damaged, incorrect or incomplete
We do not give guidance on the use of any product in any person or animal, and we cannot answer questions about it.