Frequently asked questions

Anyone aged 21 or older who is a qualified researcher, or who is buying on behalf of a laboratory or research institution, with a shipping address in the United States. The full conditions are in our Terms of service.

Yes. Orders can only be placed from an account, so that every order is tied to a named buyer. You can browse and fill a bag without one. Creating an account takes an email address, a password, your name, your role and a sentence on the research the products are for.

Yes, within one hour of placing it. Email support@aevlunewellness.com with your order number. After that, the order may already be packed and cannot be changed.

Zelle. Once your order is placed, the confirmation page and email show how to pay.

To all 50 US states, including PO boxes and APO, FPO and DPO military addresses. We do not ship outside the United States at this time.

Every order is reviewed before it ships. Once approved, orders are packed within 1–2 business days, and orders approved before 3 PM Eastern Time on a business day can ship the same day. Standard shipping is USPS Ground Advantage, which usually arrives 2–5 business days after the order ships. 2-day and overnight shipping can be chosen at checkout. See our Shipping policy.

Standard shipping is free on orders of $200 or more, and 2-day shipping on orders of $250 or more, counting the products after any discount code and before tax. Otherwise the cost is shown at checkout.

In a plain mailer. Nothing on the outside names Aevlune or says what is inside. The return label reads Aevlune Wellness LLC, with a return address, which USPS requires on every parcel.

Inside is a packing slip with your order number and the items, and no prices, so an order can be sent as a gift without showing what it cost.

Our emails keep the same discretion: the subject line gives your order number, never product names. When you pay by Zelle, you see our business name, and the memo is your order number only.

When your order ships, we email you a tracking number. If you have an account, you can also see the order's status there.

Yes. Every order is insured against loss and damage in transit.

Every product is intended only for in vitro and laboratory research by qualified researchers. Products are not for use in or on humans or animals, and have not been evaluated or approved by the FDA. See our Research use only policy.

No. We do not give guidance on the use of any product in any person or animal, and we do not answer questions about it.

At Certificates of analysis. Enter the batch number printed on the vial, or scan the QR code on the label, which opens the certificate with the batch already filled in. Each product page also lists its own certificates.

Current is the certificate in force for the batch. Superseded means the batch was re-tested or the certificate reissued, and the earlier document links to the one that replaced it. Expired means the validity period stated on the certificate has passed. Every document stays published.

Email support@aevlunewellness.com with the batch number and your order number and we will look into it.

All sales are final and we do not give refunds, except as described in Returns and refunds.

Take photos of the outer box, the packaging and each affected item, then email support@aevlunewellness.com within 14 days of delivery with your order number. We review reports within 1–2 business days and ship a replacement within 24 hours of approval. Each order is eligible for one replacement.

Within one business day, Monday to Friday, 9 AM to 6 PM Eastern Time. See Contact.